Question 1

How does booking work?

Accepted Answer

Browse Looks or providers, choose the service you want, select an available time and confirm your booking. If you book from a Look, the provider can also see the Look that inspired your appointment.

Question 2

How do payments work?

Accepted Answer

You commit the full service amount when you book — not a deposit — so your spot is secured. Your card is authorised for that amount (if you book more than 7 days out, the authorisation is placed 7 days before the appointment) and the payment is taken after your appointment is completed.

Question 3

Can I cancel or reschedule?

Accepted Answer

Yes. Cancel more than 24 hours before your appointment for a full refund. Within 24 hours (but before the provider's cutoff) you get a 50% refund. After the cutoff, or for a no-show, there's no refund. The same policy applies platform-wide — providers only set their cutoff (up to 24 hours).

Question 4

What if the provider cancels?

Accepted Answer

You're automatically refunded in full. There's no apology credit, but you can report the cancellation so our team can review the provider's record.

Question 5

I'm a beauty or wellness professional. How do I join Seya?

Accepted Answer

Apply through Seya for Business. We'll review your application and email you once a decision is made. If approved, you can prepare your profile, services, professional documents, Looks, availability and payouts from your provider dashboard at no cost. Founding Provider activation opens separately before Seya's Montréal client launch.

Question 6

How does Seya review providers?

Accepted Answer

Seya reviews provider applications before granting access to the provider dashboard to help keep the marketplace relevant and legitimate. Providers are responsible for the accuracy of their business information, qualifications and services. Professional documents associated with services are stored privately and are not displayed as Seya verification or certification.

Question 7

Still need help?

Accepted Answer

Email us at contact@bookseya.com and we'll get back to you.

Frequently asked