Terms of Service

Welcome to Seya ("Seya", "we", "us"). These Terms of Service ("Terms") form a binding agreement between you and Seya Inc., a company based in Montréal, Québec, Canada, and govern your access to and use of our website, mobile experience, and related services (collectively, the "Platform").

By creating an account, browsing, or booking a service through Seya, you confirm that you have read and agree to these Terms. If you do not agree, please do not use the Platform.

1. Who we are

Seya is a marketplace that connects clients ("Clients") with independent beauty and wellness professionals ("Providers"). We are not the provider of the services offered through the Platform. Each Provider is an independent business solely responsible for the services they deliver.

2. Eligibility

• You must be at least 18 years old, or the age of majority in your province or country, to use Seya.
• You must provide accurate, current, and complete information when creating your account.
• You are responsible for keeping your login credentials secure and for all activity under your account.

3. Bookings & payments

When you book a service, you enter into a direct contract with the Provider. Seya facilitates discovery, booking, scheduling, payment processing, and dispute resolution, but is not a party to that service contract.

• Prices and service durations are set by each Provider. Cancellation and refund rules are set by the platform; the only Provider-set element is their late-cancellation cutoff, shown at the time of booking.
• Payments are processed by our payment partner, Stripe, Inc. Seya does not store your full payment card details.
• Seya charges a service fee on each booking, disclosed at checkout.
• Wallet credits, cashback, and promotional discounts are subject to additional terms shown in your wallet and at checkout.

4. Cancellations & no-shows

Seya applies one platform-wide cancellation and refund policy: a full refund more than 24 hours before the appointment, a 50% refund within 24 hours (up to the Provider’s cutoff), and no refund after the cutoff or for a no-show. Each Provider sets only their late-cancellation cutoff. Please review our Refund Policy before confirming a booking.

5. Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of these Terms.
• Harass, threaten, defame, or discriminate against any Provider, Client, or member of our team.
• Submit false reviews, manipulate ratings, or impersonate another person or business.
• Attempt to bypass the Platform to take a confirmed booking off-platform in order to avoid fees.
• Reverse-engineer, scrape, or interfere with the Platform’s technical operation.

6. Reviews & user content

You may submit reviews, photos, and other content. You retain ownership of your content but grant Seya a worldwide, royalty-free, non-exclusive licence to host, display, reproduce, and distribute it in connection with operating and promoting the Platform. You are solely responsible for what you post and confirm it is truthful and does not infringe anyone else’s rights.

We may remove content that violates these Terms, our community guidelines, or applicable law.

7. Provider listings

Provider profiles, services, photos, and policies are submitted by Providers themselves. We review provider applications in good faith to assess whether an applicant appears to be a legitimate and relevant provider, but we do not independently guarantee the accuracy of every listing or the quality of every service. Seya may require Providers to upload professional documents in connection with services offered on the Platform. Those documents are stored privately and are not displayed to clients as a Seya verification or certification; Providers remain solely responsible for the accuracy, validity and legal sufficiency of their qualifications, documents and services. Unless expressly stated otherwise, Seya does not authenticate the issuing organization and does not certify a Provider’s professional qualifications. Your booking with a Provider is at your own discretion and risk.

8. Disputes

If you have a problem with a booking, please first contact the Provider. If you cannot resolve it together, you may open a dispute through your booking page. Seya will review the evidence from both sides in good faith and may issue a refund, partial refund, or wallet credit at its reasonable discretion. Decisions are final but do not waive any statutory consumer-protection rights you may have under applicable Québec or Canadian law.

9. Intellectual property

Seya, the Seya logo, the Platform’s design, software, and content (other than user-submitted content) are owned by Seya Inc. or its licensors and are protected by copyright, trademark, and other laws. You may not copy, modify, or redistribute them without our written permission.

10. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Seya disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error free, or secure.

11. Limitation of liability

To the maximum extent permitted by law, Seya, its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising out of or in connection with your use of the Platform. Our total aggregate liability for any claim related to the Platform will not exceed the greater of (a) the amount you paid us in the 12 months before the claim, or (b) CAD $100. Nothing in these Terms limits any liability that cannot be limited by applicable law.

12. Indemnification

You agree to indemnify and hold harmless Seya and its team from any claim, damage, or expense (including reasonable legal fees) arising out of your use of the Platform, your content, your interactions with other users, or your breach of these Terms.

13. Termination

You may close your account at any time. We may suspend or terminate your access to the Platform if we reasonably believe you have violated these Terms, our policies, or applicable law, or to protect the safety of other users. Sections that by their nature should survive termination (including payments owed, intellectual property, disclaimers, and limitations of liability) will survive.

14. Governing law & venue

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of the Platform shall be brought exclusively in the competent courts of the District of Montréal, Québec, unless mandatory consumer-protection laws require otherwise.

15. Changes to these Terms

We may amend these Terms — for example to reflect changes to the Platform, to applicable law, to security requirements, to our business operations or policies, or to the features we support. Any amendment is subject to applicable law and to this section.

Notice. Where the law requires advance notice of an amendment, and in any event before a material change takes effect, we will send you a written notice at least 30 days beforehand, at the email address on your account. The notice will set out the new or amended clause and the version it replaces, the date on which the amendment takes effect, and your rights described below.

Your rights where the Consumer Protection Act (Québec) applies. If that Act applies to your contract with us, then:

• you may refuse the amendment and terminate your contract with us without cost, penalty or cancellation indemnity, by sending us notice to that effect no later than 30 days after the amendment comes into force; and
• we will not rely on this section to unilaterally amend an essential element of the contract, including the nature of the services, their price, or the duration of the contract.

Effective date. Continuing to use Seya after the effective date means you agree to the amended Terms, to the extent permitted by applicable law. If you do not agree, you may stop using Seya and close your account, and you keep any further rights applicable law gives you.

Nothing in this section limits a right you have under applicable law, and nothing in these Terms operates as a waiver of a right that cannot be waived.

16. Contact

Questions about these Terms? Email us at contact@bookseya.com or write to Seya Inc., Montréal, Québec, Canada.