Provider Agreement

This Provider Agreement ("Agreement") is entered into between Seya Inc. ("Seya") and the business or self-employed professional that creates a Provider account on the Seya platform (the "Provider", "you"). It applies in addition to our Terms of Service and Privacy Policy.

1. Independent contractor

You are an independent business. Nothing in this Agreement creates an employment, partnership, joint-venture, or franchise relationship between you and Seya. You are solely responsible for the services you perform, your tools and supplies, your premises, your employees and contractors, your insurance, and your compliance with all applicable laws and regulations.

2. Eligibility & professional documents

• You must be legally permitted to operate your business and to perform every service you list.
• You must meet any legal, licensing, certification or training requirements that apply to the services you offer, and keep them current for as long as you offer those services.
• Seya may require you to upload professional documents in connection with services offered on the Platform. These documents are stored privately and are not displayed to clients as a Seya verification or certification. You remain solely responsible for the accuracy, validity and legal sufficiency of your qualifications, documents and services. Unless expressly stated otherwise, Seya does not authenticate the issuing organization and does not certify your professional qualifications.
• Seya reviews provider applications to assess whether an applicant appears to be a legitimate and relevant provider before granting access to the provider dashboard. Approval of an application is not a verification of your qualifications, an approval of any individual service, or an endorsement of your business, and it does not by itself make you or any service publicly visible.
• Where a document you have provided carries an expiry date, you must keep it current. If it lapses, services that depend on it may be paused until a current document is supplied.

3. Listings & pricing

• You set your own services, prices, and durations. Payment, cancellation, and no-show terms are managed by the platform — the client's card is authorised for the full service price before the appointment and captured after it.
• Listings must be accurate, current, and not misleading. Photos must be your own work or licensed for your use.
• You agree to honour the price displayed at the time of booking. Off-platform price negotiation on a confirmed booking is not allowed.

4. Bookings & conduct

• You agree to perform each booked service professionally, on time, and as described.
• You will treat every Client with respect and without discrimination on any prohibited ground.
• You will follow applicable hygiene and sanitation standards, especially for treatments involving skin, hair, or nails.
• You will not solicit Clients to book future appointments off-platform to avoid Seya fees.

5. Fees & payouts

• Plan: joining Seya is free — there is no recurring subscription fee. You may build your profile, add services and upload supporting proof at no cost.
• Founding Provider Activation: an optional one-time fee (the amount is shown before you pay) that reserves your place in a limited launch cohort for your market. It is not required to create an account, add services or publish them — those remain free. The number of places is limited and they are allocated in the order they are paid for. Activation does not guarantee listing, exposure, ranking, or any level of earnings, and it does not by itself make your business visible to clients: Seya takes founding businesses live at launch, and only if your account meets the setup requirements shown in your dashboard at that time.
• Founding commission credit: activating grants you a commission credit equal to the activation fee, applied at the moment your activation is confirmed. Seya waives its commission on your completed bookings until that credit is used up, after which the normal commission applies. It is a credit against Seya’s commission only — it is never paid out to you in cash, is not a refund of the activation fee, and does not depend on your booking volume. If a booking is refunded or reversed, the commission for it is returned to Seya and the corresponding credit is restored to your account.
• Activation refunds: the activation fee is otherwise non-refundable. The exception is if Seya cancels the launch for your market: in that case Seya refunds the activation fee in full, provided none of your commission credit has been used. If part of the credit has already been used, Seya will contact you to settle the balance individually. Closing or deleting your account is not a refund event.
• Service commission: Seya retains a commission on each booking (the rate is shown in your dashboard and on each booking). This commission covers payment processing (Stripe) fees and platform costs, so no separate processing fee is charged to you.
• Payouts & hold period: Client payments, less commission and any refunds, are paid out to your connected Stripe account. To cover refund and dispute requests, payouts are subject to a rolling hold period before release — a few days after each appointment, and a longer period for newly activated providers until they build a track record. Seya may adjust the hold period, or hold a specific payout longer, where a booking is under review or dispute.
• Refunds, chargebacks & recovery: if a booking is refunded (by you, by Seya after a dispute, or by a card chargeback), the corresponding transfer and Seya’s commission are reversed, and any Stripe chargeback fee may be passed through to you where Seya determines you are at fault. Seya may recover refunded and disputed amounts from your held balance, and where that balance is insufficient, from your future payouts; you remain responsible for any resulting negative balance, and you authorise Seya to recover it from subsequent bookings or by other lawful means.

6. Cancellations & no-shows

Cancellation and no-show terms are set by the platform under our Refund Policy. Clients prepay in full, so a no-show does not cost you your time. You set one parameter — your late-cancellation cutoff (up to 24 hours before the appointment), after which Clients can no longer cancel or reschedule. If you cancel a confirmed booking yourself, the Client receives a full refund, the cancellation is recorded on your account, and the Client may report it for review. Repeated last-minute cancellations may affect your ranking, eligibility for promotions, or your ability to keep using Seya.

7. Disputes

If a Client opens a dispute, you will receive a notification and an opportunity to respond with evidence. Seya will review both sides in good faith and may issue a refund or partial refund. You agree to abide by the dispute decision on the Platform, without prejudice to your other legal remedies.

8. Insurance

We strongly recommend you maintain professional liability insurance appropriate for your services. For some service categories, we require valid insurance on file before you can go live. Seya is not responsible for injuries, damages, or losses arising from services you perform.

9. Reviews

Clients can leave honest reviews after a completed booking. You may respond publicly to a review. You agree not to write fake reviews, solicit reviews in exchange for compensation, or retaliate against Clients who leave honest feedback.

10. Data & privacy

You will only use Client information you receive through Seya to deliver the booked service and to comply with your legal obligations. You will not contact Clients off-platform for marketing without their separate consent. You are jointly responsible with Seya for any Client data you receive, and you agree to handle it in accordance with Québec Law 25 and PIPEDA.

11. Taxes

You are solely responsible for collecting and remitting any sales taxes (GST/QST), income taxes, or other taxes owed in connection with your services. Seya will provide you with a transaction history that you can use for accounting.

12. Suspension & termination

• You may close your Provider account at any time. Any pending bookings must still be honoured or cancelled in line with the Refund Policy.
• Seya may suspend or terminate your account immediately for: serious safety or hygiene concerns, fraud, repeated policy violations, expired insurance or certifications, or repeated negative dispute decisions.
• For less serious issues we’ll send written notice and an opportunity to fix the problem before suspension.

13. Confidentiality

Booking volumes, fee structures negotiated outside the public pricing page, and any non-public information about the Platform are confidential. You agree not to disclose them other than to your professional advisors under confidentiality.

14. Indemnification

You agree to indemnify and hold harmless Seya from any third-party claim arising out of: (a) services you perform; (b) your breach of this Agreement, the Terms, or applicable law; or (c) your interactions with Clients off-platform.

15. Changes to this Agreement

We may amend this Agreement, our fees, or our policies — for example to reflect changes to the Platform, to applicable law, to security requirements, to our business operations, or to the features we support.

We will notify you in your dashboard and by email at least 14 days before a material change takes effect, including any change to the standard commission rate. The notice will say what is changing and the date the change takes effect.

If you do not agree with a change, you may close your Provider account before the effective date under section 12; bookings already accepted must still be honoured or cancelled in line with the Refund Policy. Continuing to offer services on Seya after the effective date means you accept the amended Agreement.

This is a business-to-business agreement between Seya and an independent professional, so the consumer amendment rules that apply to our Terms of Service do not apply here. Where applicable law nonetheless gives you rights that cannot be waived, nothing in this section limits them.

16. Governing law

This Agreement is governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, with exclusive venue in the District of Montréal.

17. Contact

Questions? Email contact@bookseya.com.